Homelessness Helpline - Shelter Scotland
Suicide Helpline - Samaritans



Aberdeen Citizens Advice Bureau has been providing advice and information to the people of Aberdeen for over 80 years.

Aberdeen Citizens Advice Bureau gives all clients free, confidential, impartial and independent advice on a wide range of subjects, including:

  • Benefits: questions about entitlements, support  with applications and appeals against unfair decisions

  • Debt advice: how to manage your debts, improve your financial situation and maximize your income (the debt service is funded for people living in Aberdeen City only)

  • Employment: questions about terms and conditions, dismissal, redundancy, intimidation and unfair dismissal

  • Immigration: from EU workers to asylum seekers

  • Consumer Issues: everything from broken kettles to difficulties with gas and electricity suppliers

  • Relationships: issues relating to splitting up, children, and bereavement

  • Housing: your rights


Clients facing homelessness and eviction should contact Shelter.



Until further notice, the Bureau will close at 2.30pm each day.

In the last few months we have been overwhelmed by the number of clients seeking advice. To ensure we can meet this demand we are training a higher than usual number of Volunteer Advisers.


The time required to undertake this training is impacting on clients, resulting in longer waiting times. 

An earlier close will allow us dedicated time for training, ensuring that our Advisers can complete their training more quickly, giving us more Advisers available to see clients, and thus reducing waiting times. 

Thank you for your patience and understanding.

To see an adviser in person come in during our drop-in times Monday to Friday, doors open at 9:00 - 2:30, or call the bureau on 01224 569750 to make an appointment.

We also run a Benefits and Money Advice Outreach Program in the Powis, Torry, Mastrick, Woodside and Northfield areas, as well as Hospital Outreach Service at Aberdeen Royal Infirmary and Woodend Hospital. 

If you are in Aberdeenshire find out about the closest Citizens Advice Bureau near you. 



We also offer local telephone advice on 01224 586255 Monday, Tuesday and Wednesday from 9:30 - 12:30.

Local Telephone Advice
Monday - Wednesday 9:30 - 12:30
Make an Appointment





Opening times

Mon - Fri 9:15 - 4:45

Drop-in Mon-Fri 9:00 - 2:30 

To book an appointment at our main offices call 01224 569750, to book an appointment at our Benefits and Money Advice Outreach Projects or our Hospital Outreach Service, contact them directly. 

Local Telephone Advice 

Tel: 01224 586255

Mon, Tue, Wed 9:30 - 12:30

Head Office

Aberdeen Citizens Advice Bureau

41 Union Street

Aberdeen AB11 5BN



Tel (Admin Only): 01224 569750

Fax: 01224 210510

Book an appointment:
01224 569750