Vacancy: Quality Assurance Officer

 

We have an exciting opportunity for a successful candidate to provide quality assurance advice and support to Aberdeen Citizens Advice Bureau (ACAB) to ensure that our high standards of advice giving and support to clients are met. Your role will be to ensure all our advisers are not only providing correct and timely advice to client, but ensuring that their case notes and all statistical information is correctly recorded on our electronic case management system. This role also involves delivering training to our advisers on what is expected. In this role, you will also ensure that ACAB complies with all standards and requirements as required by Citizens Advice Scotland and our funders.

 

Salary £19,968 - £22,750 pa

25 hours per week

Preferred hours spread over Monday - Friday

Permanent

 

Up to 6% employer pension contribution

36 days annual leave inclusive of public holidays (calculated on a pro-rata basis)

 

Closing date: Tuesday 12th July at 12 noon

Interviews: Wednesday 20th July

 

Information and application forms can be downloaded from the below stated links;

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Application Form

Equal Opportunities Monitoring Form

Quality Assurance Officer Job Advert

Quality Assurance Officer Job Description

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Please note that CVs will not be accepted

 

Completed application forms should be returned by e-mail to

manager@aberdeencab.org.uk

 

Aberdeen Citizens Advice Bureau

41 Union Street, Aberdeen, AB11 5BN

Scottish Charity No SC009674