Volunteer Administrative Assistant

VOLUNTEERING OPPORTUNITY

Volunteer: Administrative Assistant

Main purpose of job:

To provide administrative support within the Aberdeen Citizens Advice Bureau

Volunteers do not need specific qualifications or experience to train for the administration role but they will need: 

To be willing to work within the bureau for 3.5 hours a week and attend quarterly volunteer meetings. 
Be willing to work as a team member. 
Able to listen to and communicate with clients in a polite manner. 
Confident using computers and willing to learn the Bureau systems. 
Able to speak, read and write English. 
Able to be open minded and non judgmental. 
Able to maintain client confidentiality. 
Able to work within an Equal Opportunities organization.

Key Tasks:

This list is not exhaustive and tasks will vary from department to department. 
Follow procedures relating to office organisation.
Record client contact to cases where appropriate. 
Assist with client queries at reception area. 
Assist with answering the main office telephone and direct calls accordingly. 
Input data and information into computer systems. 
Assist in the management of paper records.

Please note that CVs will not be accepted

Completed application forms should be returned by e-mail to

Aberdeen Citizens Advice Bureau

41 Union Street, Aberdeen, AB11 5BN

Scottish Charity No SC009674