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Volunteer: Administrative Assistant

Main purpose of job:


To provide administrative support within the Aberdeen Citizens Advice Bureau


Volunteers do not need specific qualifications or experience to train for the administration role but they will need: 


  • To be willing to work within the bureau for 3.5 hours a week and attend quarterly volunteer meetings. 

  • Be willing to work as a team member. 

  • Able to listen to and communicate with clients in a polite manner. 

  • Confident using computers and willing to learn the Bureau systems. 

  • Able to speak, read and write English. 

  • Able to be open minded and non judgmental. 

  • Able to maintain client confidentiality. 

  • Able to work within an Equal Opportunities organization.

Key Tasks:

  • This list is not exhaustive and tasks will vary from department to department. 

  • Follow procedures relating to office organisation.

  • Record client contact to cases where appropriate. 

  • Assist with client queries at reception area. 

  • Assist with answering the main office telephone and direct calls accordingly. 

  • Input data and information into computer systems. 

  • Assist in the management of paper records.

Application Form

 Job Description and Person Specification

Please note that CVs will not be accepted


Completed application forms should be returned by e-mail to


Aberdeen Citizens Advice Bureau

41 Union Street, Aberdeen, AB11 5BN

Scottish Charity No SC009674

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