Homelessness Helpline - Shelter Scotland
Suicide Helpline - Samaritans



Aberdeen Citizens Advice Bureau has been providing advice and information to the people of Aberdeen for over 80 years.

Aberdeen Citizens Advice Bureau gives all clients free, confidential, impartial and independent advice on a wide range of subjects, including:

  • Benefits: questions about entitlements, support  with applications and appeals against unfair decisions

  • Debt advice: how to manage your debts, improve your financial situation and maximize your income (the debt service is funded for people living in Aberdeen City only)

  • Employment: questions about terms and conditions, dismissal, redundancy, intimidation and unfair dismissal

  • Immigration: from EU workers to asylum seekers

  • Consumer Issues: everything from broken kettles to difficulties with gas and electricity suppliers

  • Relationships: issues relating to splitting up, children, and bereavement

  • Housing: your rights


Clients facing homelessness and eviction should contact Shelter.



To get advice online, please click on the following categories

We are currently providing advice by telephone and email, with Face to Face interviews only arranged where no other means of communication is possible.


You can contact the Bureau as follows:


You can phone us on 01224 569750 between 10am and 3pm, Monday to Friday


You can email us on


You can attend the Bureau at 41 Union Street, Aberdeen, AB11 5BN between 10am and 3pm, Monday to Friday.


However you contact us, your details will be taken and you will be added to our waiting list to be called by an Adviser.


In the last few months we have been overwhelmed by the number of clients seeking advice. Current waiting time to be contacted is between 3 and 4 weeks.


We hope to restart the Benefits and Money Advice Outreach Program in the Powis, Torry, Mastrick, Woodside and Northfield areas in the near future. It will be updated here. ​


If you are in Aberdeenshire find out about the closest Citizens Advice Bureau near you. 



If you require advice, please call us on 01224 569750, Monday to Friday between 10am and 3pm. You will be put on a waiting list to be contacted by an adviser. 

Make an Appointment
Monday - Friday 10:00 - 15:00





Opening times

Due to the ongoing situation with COVID-19 and in compliance with the Government recommendations, the Drop-In service at Aberdeen Citizens Advice Bureau has been suspended until further notice.


However, we are still available to provide advice by phone and email. Anyone requiring advice is requested to contact the Bureau as follows:


By telephone on 01224 569750 between 10am and 3pm

By email at

Head Office

Aberdeen Citizens Advice Bureau

41 Union Street

Aberdeen AB11 5BN

Tel (Admin Only): 01224 569750

Fax: 01224 210510