Main purpose of job:

To provide administrative support within the Aberdeen Citizens Advice Bureau

Volunteers do not need specific qualifications or experience to train for the administration role but they will need:

  • To be willing to work within the bureau for 3.5 hours a week and attend quarterly volunteer meetings.

  • Be willing to work as a team member.

  • Able to listen to and communicate with clients in a polite manner.

  • Confident using computers and willing to learn the Bureau systems.

  • Able to speak, read and write English.

  • Able to be open minded and non judgmental.

  • Able to maintain client confidentiality.

  • Able to work within an Equal Opportunities organization.

Key Tasks:

  • This list is not exhaustive and tasks will vary from department to department.

  • Follow procedures relating to office organisation.

  • Record client contact to cases where appropriate.

  • Assist with client queries at reception area.

  • Assist with answering the main office telephone and direct calls accordingly.

  • Input data and information into computer systems.

  • Assist in the management of paper records.

Application Form

Job Description and Personal Specification

Please note that CVs will not be accepted

Completed application forms should be returned by e-mail to


Aberdeen Citizens Advice Bureau

41 Union Street, Aberdeen, AB11 5BN

Scottish Charity No SC009674

Volunteer: Administrative Assistant